Super Sluggish Surfing Speed (Solved)- SSSS (S)
1708 days agoHello guys, I am in my whining mode again. And yes, it’s my Internet access. The problem was my web surfing. FTP, emails and others seemed to be normal. But there surfing speeds I was getting down here was rather pathetic! I believe it had to do with my ISP’s super lousy proxy server. When I browse to a page, it will take like several seconds before it loads. Sometimes it will just time out. It’s so damn frustrating, especially when you urgently need to look for information on the Internet. Maybe I am too spolit with high speed Internet connections!
I phoned my ISP to complain about the slow surfing speed and guess what did they tell me? Well, the tech guy told me that it could be my PC is slow and cannot handle the “fast” speeds. Okay, perhaps, but I had tried with my laptop and it is just as sluggish. The helpdesk guy then told me that it could be because I have 2 PCs connected to the Internet and thus the bandwidth is shared between both of my PCs. But then it still happens when I switch off one. The helpdesk guy then told me that it is most likely I have been using the bandwidth too much and the “Quality Department” had throttled down my speed to maintain performance for the rest of their customers. I then asked him whether they have such a policy and why wasn’t I told about it and whether I should be refunded. The helpdesk guy then went silent. I really hate defensive helpdesk support. They tend to place the blame on the customer rather than check whether their Internet connection is okay. And I am the kind of person who seldom raise my voice and get angry with anyone. Yes, I know that there are some customers do demand a lot of things, but I am certain I am not that kind. I am just asking whether is there any problem with their proxy server. But alas I have no luck with this one. So finally I gave up and hang up (I have been talking to that guy for over 25 minutes trying my best to explain everything!) .
The next time I called, another helpdesk person answered. After explaining the problem to him, he agreed that it is most likely something wrong with their DNS or their proxy server. He promised to look into it and said that he would call back. Lo and behold, in less than 15 minutes, my surfing speed went back to normal. However, I didn’t get all call from the helpdesk. But at least, I got my problem solved. Sometimes, it really depends on your luck. If you get a responsible helpdesk person who gives feedback to their technical staff, then everything can be solved in a pretty short amount of time. If you get those who thinks that every customer is wrong and refuses to even bother to check, then you are in for a long haul with them. A really long haul and a big time waster.
